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How Can We Help You?

Software Installation

We will check your operating environment to make sure it meets the minimum requirements. Generally software installation on workstations and the server is uneventful. Installation of SQL on your Server may take 2 hours, and then 15-30 minutes at each desktop. Michael Matters, Inc can provide these services remotely, before conversion, customization and training.

Practice Area Customization

Database and end user experience customization is a significant benefit of Time Matters and Centerbase. Customization includes data elements on all the record types, columns, rows, saved searches and quicktabs on all lists. Many additional features are also available. Text fields may be customized to reference a look up table. Michael Matters, Inc. has standard templates for Civil, Domestic, Criminal, Personal Injury and Workers’ Compensation cases.

Data Conversion

Let us simplify this effort by converting and consolidating your data. Michael Matters, Inc. can convert data from almost any system to another. Popular conversions include from anywhere to Time Matters and from Amicus, Abacus or PCLaw to Centerbase.  Conversions from standard systems may be available for a flat fee of $1,500 for the first 10,000 records. Most offices do not convert billing information. It is best practice to "bill out" the old system and update the new system with a "BBF" - balance brought forward.

Problem Resolution

Michael Matters, Inc. is open from 7:00 AM – 10 PM EST 7 Days a week. We answer the phone or return all calls before the end of the next business day. Emergencies are responded to immediately and calls are forwarded to our extensive network of subcontractors when we are unavailable.

Michael Matters, Inc. also responds to questions via email, often answers via email are pro-bono. When needed, remote sessions utilizing Splashtop allow us to access your workstation and provide direct assistance. We retain no ‘back door’ access to your data or your systems. We only access your database when requested to do so. At Michael Matters, we hold your privacy and the confidentiality of your clients in the highest respect.

End-User support, quality control, software deployment and knowledge-based remote access, telephonic and email support are offered by Michael Matters, Inc. These support levels are in the initial offering for the first year and may be renewed in subsequent fiscal periods.

Systems Integration

Compatibility with third party applications is important. However, compatibility means different things for different applications. Michael Matters, Inc may need to communicate with your IT team to provide for firewall exclusions and other accommodations.

How to get started

We are ready to help you at your convenience. We require a signed service contract to begin business.

 
 


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